Refund, Return & Shipping Policy

Order Fulfillment & Shipping Times

Orders typically take 3–7 business days to fulfill before shipping. Once fulfilled, estimated delivery times are:

  • USA: 4–5 business days
  • Europe: 7–9 business days
  • Australia: 10–20 business days
  • Japan: 7–14 business days
  • International: 10–24 business days

Shipping times may vary depending on your location and external factors. Once your order ships, you’ll receive tracking information by email.

Shipping Locations

We ship worldwide, but some destinations are unavailable due to carrier restrictions or regulatory limitations. Restricted countries include, but are not limited to: Crimea, Luhansk, Donetsk (Ukraine), Russia, Belarus, the Gaza Strip (Palestine), Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan, Greece, Israel, Italy, Laos, Macao, Mexico, Myanmar, Niue, Sudan, Ukraine, and Yemen.

To comply with the European Union’s General Product Safety Regulation (GPSR) and ensure transparency, our shipping partner for EU compliance is:

SINDEN VENTURES LIMITED
Address: Markou Evgenikou 11, Mesa Geitonia, 4002 Limassol, Cyprus
Email: gpsr@sindenventures.com

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees determined by your local customs office. These fees are not included at checkout and are the customer’s responsibility. Customs policies vary by country.

Lost or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please:

  • Verify your delivery address on the order confirmation.
  • Check with your local post office.
  • Ask neighbors in case the package was left nearby.

If you still cannot locate your package, contact us at https://hypehorizen.com/contact/ with your order number.

Refunds

Defective or mislabeled products

  • Orders that arrive damaged
  • Incorrect items shipped
  • Defective or mislabeled products

Wrong or Damaged Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos of the item showing the issue

We will arrange for a replacement or refund as appropriate.

Returns & Exchanges

We do not offer returns or exchanges for reasons such as sizing, color preference, or change of mind. Please refer to the size charts before ordering. If you need assistance with sizing before you order, contact us.

In rare cases where a product was mislabeled or defective, contact us within 7 days of delivery with photos and your order number. We will replace the item or issue a refund.

All refund requests must be submitted within 7 days of receiving your order.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact us at:
https://hypehorizen.com/contact/

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