Order Fulfillment & Shipping Times
Orders typically take 3–7 business days to fulfill before shipping. Once fulfilled, estimated delivery times are:
- USA: 4–5 business days
- Europe: 7–9 business days
- Australia: 10–20 business days
- Japan: 7–14 business days
- International: 10–24 business days
Shipping times may vary depending on your location and external factors. Once your order ships, you’ll receive tracking information by email.
Shipping Locations
We ship worldwide but are unable to ship to certain countries due to carrier limitations or regulatory restrictions. Restricted countries include but are not limited to: Crimea, Luhansk, Donetsk (Ukraine), Russia, Belarus, Gaza Strip (Palestine), Ecuador, Cuba, Iran, Syria, North Korea, Afghanistan, Greece, Israel, Italy, Laos, Macao, Mexico, Myanmar, Niue, Sudan, Ukraine, and Yemen.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees determined by your local customs office. These fees are not included at checkout and are the customer’s responsibility. Customs policies vary by country.
Lost or Delayed Orders
If your order hasn’t arrived within the expected timeframe, please:
- Verify your delivery address on the order confirmation.
- Check with your local post office.
- Ask neighbors in case the package was left nearby.
If you still cannot locate your package, contact us at https://hypehorizen.com/contact/ with your order number.
Refunds
Defective or mislabeled products
- Orders that arrive damaged
- Incorrect items shipped
- Defective or mislabeled products
Wrong or Damaged Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery. Include:
- Your order number
- Photos of the item showing the issue
We will arrange for a replacement or refund as appropriate.
Returns & Exchanges
We do not offer returns or exchanges for reasons such as sizing, color preference, or change of mind. Please refer to the size charts before ordering. If you need assistance with sizing before you order, contact us.
In rare cases where a product was mislabeled or defective, contact us within 7 days of delivery with photos and your order number. We will replace the item or issue a refund.
All refund requests must be submitted within 7 days of receiving your order.
Contact Us
For any questions regarding shipping, returns, or refunds, please contact us at:
https://hypehorizen.com/contact/
